Our Team: The People Behind Your Install
Small on Purpose
Most stairlift companies grow by adding layers. Sales reps, regional managers, customer service departments with hold music and ticket numbers. We went the other direction. All American Stairlifts runs on three people. That is not a limitation — it is the entire business model.
When you call us, you get Luis, Maria, or James. When you email, one of them writes back. When an installer shows up at your door, Luis has personally reviewed the assessment data and signed off on the recommendation. There is no handoff between departments because there are no departments. There are three desks, three direct phone lines, and three people who know your name, your staircase, and what brand is going in.
Since 2005, we have coordinated over 15,000 stairlift installations across all 50 states. We have a 4.76 rating. We hold BBB A+ accreditation. And we did it with three full-time people and a network of independently licensed installers. The math works because we do not spend money on things that do not help homeowners: no marketing department, no executive retreats, no overhead that gets passed to you in the quote.
Luis Ramírez — Lead Installer & Owner
Role: Every assessment, every brand recommendation, every quality check goes through Luis. He reviews the staircase measurements, selects the model, assigns the installer, and personally follows up after every installation.
Background: 15+ years in residential accessibility equipment. Started installing stairlifts in 2005, transitioned from field work to coordination after completing installations in 38 states. Still does hands-on assessments in the Southeast region when schedules allow.
What he actually does all day: Reviews assessment photos and laser measurements from field installers. Cross-references stair geometry against manufacturer spec sheets for six brands. Calls homeowners to explain recommendations. Rejects about one in eight installer applications that do not meet credential standards.
Certifications: Factory-certified on Bruno, Handicare/Savaria, Stannah, and Harmar product lines. Licensed contractor in 14 states. OSHA 10 certified.
Direct contact: luis@allamericanstairlifts.com
The detail you will remember: Luis answers his own phone. If he is on another call, he calls back within an hour. He has never used voicemail greeting software — it is his actual voice on the recording, updated every Monday morning.
Maria Santos — Client Coordinator
Role: Maria handles everything between your first call and the installer walking through your door. Scheduling, funding paperwork, insurance verification, follow-up calls. If there is a Medicaid waiver, VA grant, or state home modification program that could reduce your cost, Maria finds it and files it.
Background: Former Veterans Service Organization counselor with eight years of benefits processing experience before joining All American Stairlifts. She understands the VA HISA grant process, Medicaid HCBS waiver applications, and state-level funding programs because she used to approve them from the other side of the desk.
What she actually does all day: Confirms appointment windows with homeowners and installers. Prepares funding applications — Medicaid, VA, state programs. Follows up on pending approvals. Calls every homeowner 48 hours after installation to confirm the stairlift is working and the training made sense. Tracks warranty expiration dates and sends maintenance reminders before they lapse.
Direct contact: maria@allamericanstairlifts.com
The detail you will remember: Maria keeps a spreadsheet of every funding program in all 50 states, updated quarterly. She has saved homeowners a combined total she does not brag about because she considers it part of the job, not a selling point.
James Turner — Service Manager
Role: James handles everything after install day. Maintenance scheduling, warranty claims, repair dispatch, and emergency calls. If your stairlift stops mid-track at 7 AM on a Saturday, James is the person who picks up.
Background: Came to All American from the commercial elevator industry, where he managed service contracts for mid-rise buildings. Residential stairlifts are mechanically simpler, but the urgency is higher — a stuck stairlift means someone cannot get to their bedroom or their bathroom. James treats every service call like it is time-sensitive because for the homeowner, it is.
What he actually does all day: Dispatches service technicians from the installer network. Coordinates warranty parts shipments with manufacturers. Troubleshoots over the phone when possible — about 30% of service calls resolve with a simple reset or obstruction check that James walks the homeowner through live. Maintains the service history database for every installation we have coordinated.
Direct contact: james@allamericanstairlifts.com
The detail you will remember: James carries a backup phone with a separate number that rings for emergency calls outside business hours. He does not advertise it, but every homeowner with an active service agreement has it. Weekend and holiday response time averages under 90 minutes.
How the Three of Us Work Together
There is no org chart because there does not need to be one. The workflow is simple and it has not changed since 2005:
A homeowner calls or fills out a form. Maria picks it up, gathers the basics — stair configuration, primary rider, urgency level, any funding questions — and schedules the free assessment. Luis reviews the assessment data when it comes back from the field installer, selects the brand and model, and calls the homeowner to explain the recommendation and the quote. Maria handles the funding applications and installation scheduling. The installer does the work. James takes over from there — warranty registration, maintenance scheduling, and service dispatch for as long as the stairlift is in the home.
Every homeowner interacts with all three of us. That is intentional. If Luis is traveling for an assessment, Maria knows your file. If Maria is out, James can pull up your installation record and answer your question. We do not have "departments" — we have a shared system and three people who know how to use it.
Why No Call Center
We get asked this. The honest answer: call centers are expensive, and the money comes from somewhere — usually the homeowner's quote. A call center agent reading from a script cannot tell you whether a Bruno SRE-2010 or a Handicare 950+ is right for your L-shaped staircase with 14 treads and a 32-inch rail-to-wall clearance. Luis can. So we skip the call center, keep the quotes lower, and give you someone who actually knows stairlifts.
The tradeoff is real. If all three of us are on calls at the same time, you might wait 20 minutes for a callback. We will not pretend that does not happen. But when we call back, it is someone who knows your situation, not a stranger with a script. For a purchase this significant — one that affects whether your parent can stay in their home — we think that tradeoff is worth it.
The Installer Network Behind Us
We coordinate installations. We do not employ installers on payroll. Our network includes independently licensed contractors across all 50 states, each vetted annually by Luis against a credential checklist: active state contractor license, minimum $2M general liability insurance, workers' compensation, manufacturer certification on the brands they install, and a clean background check.
This model means we can serve any address in the country without maintaining regional offices. It also means every installer is an experienced independent professional, not a trainee on their third week. If an installer does not meet our standards on annual review, they leave the network. No exceptions, no second chances on credential lapses.
Talk to Us Directly
No contact form queue. No ticket system. Write to the person you need, and they write back. Average email response time is under two hours during business hours. Phone calls get returned within one hour if we miss you.
Ready to Get Started?
Free in-home assessment within 24 hours. No pressure, no obligation.