Certifications, Licensing & Insurance
Why We Published This Page
Most stairlift company websites list credentials without telling you how to verify them. "Licensed and insured" is the most common unverifiable claim in the home services industry. Every contractor says it. Very few give you the tools to check.
This page lists every credential All American Stairlifts holds, explains what each one means for you as a homeowner, and tells you exactly how to verify it independently. If any information on this page is inaccurate, we want to know — contact Luis Ramírez directly at [email protected].
BBB A+ Accreditation
What it is: The Better Business Bureau rates businesses on a scale from A+ to F based on complaint history, transparency, business age, and licensing verification. A+ is the highest rating.
What it means for you: BBB accreditation requires the business to respond to complaints within 14 days, maintain transparent business practices, and honor commitments made in advertising. If we fail to resolve a dispute, the BBB mediates — and our rating reflects the outcome.
Accredited since: 2012
How to verify: Go to bbb.org. Search "All American Stairlifts." You will see our accreditation status, rating, complaint history, and time in business. The BBB independently verifies this data — we cannot edit it.
$2M General Liability Insurance
What it is: General liability insurance covers property damage and bodily injury that occurs during a stairlift installation. The $2M figure is the per-occurrence limit — the maximum the policy pays for a single incident.
What it means for you: If an installer damages your wall, staircase, flooring, or any property during installation, the insurance covers the repair or replacement cost. If anyone is injured during the installation process, the insurance covers medical expenses. You are not financially exposed to installation accidents.
Our standard: Every installer in our network carries minimum $2M general liability with All American Stairlifts named as additional insured on the policy. This is not optional — it is a network membership requirement.
How to verify: Before any installation begins, you can request a Certificate of Insurance (COI) for the assigned installer. Maria Santos provides this document on request — email [email protected]. The COI lists the insurance carrier, policy number, coverage limits, and expiration date. You can call the insurance carrier directly to confirm the policy is active.
Workers' Compensation Coverage
What it is: Workers' comp covers medical expenses and lost wages if a worker is injured on the job. Without it, a homeowner could potentially be liable for injuries that occur on their property during installation.
What it means for you: If an installer is injured while working in your home, their workers' compensation policy covers the medical and wage costs — not your homeowner's insurance. This protects you from injury liability claims.
Our standard: All network installers carry workers' compensation coverage. In states where sole proprietors are legally exempt, we require a documented exemption certificate on file. Luis reviews these annually.
How to verify: The workers' comp certificate is included in the COI package. Same process — request from Maria before installation day.
50-State Contractor Licensing
Contractor licensing requirements vary by state. Some states require a general contractor license for stairlift installation. Others classify it under electrical or home improvement licensing. A few states have no licensing requirement at all. We maintain active licensing in every state that requires it and assign installers who hold the correct license type for their jurisdiction.
- General contractor license — required in approximately 30 states for residential stairlift work
- Electrical contractor license — required in states where stairlift installation includes dedicated circuit wiring
- Home improvement contractor registration — required in states like Connecticut, Maryland, and Pennsylvania
- Specialty contractor license — some states have specific accessibility equipment categories
- No license required — a handful of states do not mandate contractor licensing for this work type, but our installers carry credentials anyway
How to verify: Every state maintains a public contractor license lookup. When we assign an installer, you receive their name and license number. You can verify directly with your state's contractor licensing board. Maria can provide the specific lookup URL for your state on request.
Manufacturer Authorizations
We are authorized by four major stairlift manufacturers to sell, install, and service their product lines. Authorization means the manufacturer has verified our installation standards, trained our network on their equipment, and approved us to perform warranty work on their behalf.
Authorized products: Elan SRE-3050 (straight), Elite SRE-2010 (straight, heavy-duty), Elite Curve CRE-2110 (curved). Bruno is the only stairlift manufacturer that builds all components in the USA (Oconomowoc, Wisconsin).
What authorization means: Our installers complete Bruno's factory training program, follow Bruno's installation specifications, and can perform warranty repairs using genuine Bruno parts. Bruno validates our network credentials annually.
Authorized products: Handicare 950+ (straight), Handicare 1100 (curved), Handicare 2000 (curved). Savaria acquired Handicare in 2022 — both brand names remain in use depending on the model year.
What authorization means: Factory-trained on both legacy Handicare and current Savaria product lines. Authorized for installation, warranty service, and parts ordering through the Savaria dealer portal.
Authorized products: Stannah 260 (straight), Stannah Solus (straight), Stannah Starla (curved). Stannah is a UK-based manufacturer with 150+ years in the stairlift industry — the oldest manufacturer we work with.
What authorization means: Stannah has a particularly rigorous dealer authorization process. Our network installers complete Stannah-specific training that covers their proprietary safety systems, diagnostic software, and rail manufacturing process.
Authorized products: Harmar Pinnacle SL300 (straight), Harmar SL600HD (heavy-duty straight), Harmar Helix (curved). Harmar specializes in accessibility equipment including vehicle lifts and vertical platform lifts.
What authorization means: Factory-certified on all Harmar residential stairlift models. Authorized for warranty service and Harmar's lifetime structural warranty program.
How to verify: Contact any manufacturer directly and ask whether All American Stairlifts is an authorized dealer/installer. Each manufacturer maintains a dealer locator or can confirm by phone. We are listed in Bruno's and Stannah's online dealer directories.
Background Checks
Every installer in our network undergoes a background check before their first job and annually thereafter. The check covers criminal history, sex offender registry, and driving record. This is not negotiable. Our installers work inside private homes, often with elderly or disabled homeowners who are alone during the visit. We take that responsibility seriously.
How to verify: We do not publish individual background check results for privacy reasons. However, you can ask Maria to confirm that the assigned installer's background check is current before the appointment. She will confirm the date of the most recent check.
How to Verify Any Claim on This Page
Every credential listed above can be independently verified without our involvement. Here is the summary:
- BBB A+ rating: Search "All American Stairlifts" at bbb.org
- Liability insurance: Request Certificate of Insurance from [email protected], then call the carrier listed on the COI
- Workers' compensation: Included in the COI package — same verification process
- State contractor license: Use your state's online license lookup with the installer's name and license number (provided before the appointment)
- Manufacturer authorization: Call Bruno (800-882-8267), Handicare/Savaria (866-931-5323), Stannah (800-877-8247), or Harmar (800-833-0478) and ask if we are authorized
- Background check currency: Ask Maria to confirm the assigned installer's check date
If any of these verification steps produces a result that does not match what we have stated on this page, contact Luis Ramírez immediately at [email protected]. We will investigate and correct any discrepancy within 24 hours.
What We Do Not Claim
Transparency cuts both ways. Here is what we are not:
We are not a manufacturer. We do not build stairlifts. We coordinate installation of equipment made by Bruno, Handicare/Savaria, Stannah, and Harmar.
We are not a medical company. We do not provide medical advice, physical therapy assessments, or clinical mobility evaluations. We assess staircases and install equipment.
We are not an employer of installers. Our installers are independent contractors, not employees. They carry their own insurance, licenses, and certifications. We vet and coordinate them.
We do not guarantee specific installation dates. We aim for same-week assessments in metro areas, but scheduling depends on installer availability in your area.
Credentials FAQ
They are immediately suspended from the network. No grace period, no warnings. Luis reviews credentials annually and flags expirations 60 days in advance. If the renewal is not confirmed by the expiration date, the installer receives no new job assignments until the credential is restored.
Yes. When Maria confirms your appointment, she provides the installer's name, license number, and a brief background. You can request the full Certificate of Insurance before the visit. We consider this a reasonable request, not a difficult one.
The credential standard is the same everywhere — $2M liability, workers' comp, manufacturer certification, background check. The specific license type varies by state because states regulate contractor licensing differently. An installer in California holds a C-10 Electrical Contractor license. An installer in Texas holds a general contractor registration. Both meet the same functional standard for stairlift work.
$1M is the industry minimum and many contractors carry exactly that. We require $2M because stairlift installations involve structural modification to staircases in private homes, often with elderly occupants present. The higher coverage limit provides meaningful protection for property damage claims and any injury-related expenses. It costs the installer more in premiums, which is part of why not every contractor qualifies for our network.
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