Contact Us — Free Assessment, Phone, Hours
Four Ways to Reach Us
We are a three-person company. When you contact us, you reach Luis, Maria, or James directly. No receptionist, no automated phone tree, no "your call is important to us" recordings. Pick the method that works for you.
When We Are Available
Our core business hours are Monday through Friday, 8:00 AM to 6:00 PM Eastern. But stairlifts do not break on a convenient schedule, and neither do family emergencies that prompt the first phone call.
Maria monitors the general inbox seven days a week. Online form submissions received on weekends get a response by Sunday evening. Luis takes assessment-related calls on Saturdays by appointment. James handles emergency service calls around the clock — if your stairlift stops working, you do not wait until Monday.
If your stairlift is non-functional and someone in the home cannot safely use the stairs, call our service line immediately. James Turner manages emergency dispatch and maintains a network of on-call technicians in every region. Weekend and holiday response time averages under 90 minutes. A stuck stairlift is not an inconvenience — it is a safety issue, and we treat it that way.
What Happens After You Contact Us
Hour 0-2: Maria or Luis responds to your inquiry. We ask about your staircase (straight, curved, outdoor), the primary rider, and any time constraints (hospital discharge date, upcoming surgery, fall recovery).
Hours 2-24: Maria checks funding eligibility — Medicaid waivers, VA HISA grants, state home modification programs — and lets you know what paperwork to gather. If you qualify, she starts the application immediately.
Hours 24-48: We schedule the free in-home assessment with the nearest licensed installer in our network. Most assessments happen within 3-5 business days of first contact. Rush scheduling is available for medical urgency situations.
What to Have Ready When You Call
You do not need to prepare anything. We can work with whatever you know. But if you want to speed things up, here is what helps:
- Type of staircase — straight, curved, L-shaped, spiral, or outdoor
- Number of steps (approximate is fine)
- Whether the primary rider uses a walker, wheelchair, or cane
- Approximate weight of the primary rider (affects model selection)
- Any time pressure — hospital discharge date, upcoming surgery, recent fall
- Whether you have looked into VA benefits, Medicaid, or state programs
- Your preferred installation timeframe
If you do not know any of this, that is completely fine. The in-home assessment covers all of it. We would rather you call now with zero information than wait until you have researched everything yourself.
Who Actually Answers
Three people, and you will learn to recognize their voices.
Luis Ramírez handles assessment questions, brand recommendations, and technical inquiries. If you want to know whether a Bruno or a Handicare is right for your staircase, Luis is the call. 15+ years in residential stairlifts, factory-certified on four brands.
Maria Santos handles scheduling, funding paperwork, and general inquiries. If you are not sure where to start, call Maria. She will figure out what you need and route you to the right next step. Former VA benefits counselor — she knows the funding landscape cold.
James Turner handles service, maintenance, and emergency calls. If your stairlift is making a noise, not charging, or stuck mid-track, James is the call. About 30% of service issues resolve with a phone walkthrough — he will try that before dispatching a technician.
Contact FAQ
Phone calls returned within one hour during business hours. Emails answered within two hours. Weekend form submissions by Sunday evening. Emergency service calls: under 90 minutes, any day.
Yes. A licensed installer visits your home, laser-measures the staircase, evaluates the primary rider's needs, and provides a written quote. Takes about 45 minutes. No cost if you proceed, no cost if you do not. There is no sales pitch — the installer measures and reports. Luis reviews the data and calls you with the recommendation.
We can give you a ballpark range based on stair type. Straight stairlifts typically run $2,800-$5,500 installed. Curved stairlifts run $8,000-$15,000+ because the rail is custom-manufactured to your staircase geometry. The assessment narrows this to a specific model and firm installed price.
This is one of our most common calls. We coordinate installations in all 50 states, so it does not matter where your parent lives. You can handle the scheduling and funding paperwork from wherever you are. Maria will work with both you and the person in the home to find the right assessment time. About 40% of our calls come from adult children managing this remotely.
We can do a preliminary video call to discuss your situation and give you an initial sense of options. However, the in-home assessment with laser measurements is required before we provide a formal quote. Stairlift installation depends on exact stair geometry — rail angle, wall clearance, landing space — that cameras cannot measure accurately enough.
Not Ready to Call Yet?
That is fine. Most people research for weeks before they pick up the phone. If you are still in the information-gathering phase, our resource guides cover everything from pricing to measuring your stairs to funding options. Read at your own pace. When you are ready, we are here.
Ready to Get Started?
Free in-home assessment within 24 hours. No pressure, no obligation.