Customer Testimonials & Stories
Rating Overview
4.8
★★★★★
15,247 verified reviews
4.9
Assessment quality
4.8
Brand recommendation
4.7
Installer quality
Straight Rail Installations
"The assessor spent 40 minutes measuring our staircase and checking the electrical before recommending the Handicare 1100. He said it was the right fit because our hallway is only 28 inches wide and the rail profile is the slimmest on the market. The quote was $3,400 installed. Installation happened 5 days later — two hours, cleaned up, showed my mother how to use everything. The seat folds flat against the wall and you barely notice it."
Tampa, FL · Verified purchase
Straight rail · Handicare 1100
"We called on a Monday, assessment was Thursday, installed the following Tuesday. Bruno Elan. My father-in-law is 280 lbs and the installer specifically recommended the standard capacity model because it handles up to 300. Very straightforward, no pressure to buy a more expensive unit."
Columbus, OH · Verified purchase
Straight rail · Bruno Elan
Curved Rail Installations
"Our staircase has a 90-degree turn with a landing. The installer laser-measured everything and said it would be a Stannah curved rail, custom fabricated. It took 2 weeks for the rail to arrive and half a day to install. The rail follows every curve perfectly. Cost was $11,200 — more than straight, but the alternative was selling the house."
Charlotte, NC · Verified purchase
Curved rail · Stannah
VA-Funded Installations
"Maria handled my father's VA HISA grant application. He is a Vietnam veteran with service-connected knee damage. The grant covered $6,800 of the $4,200 installation — we paid nothing out of pocket. The application took about 6 weeks to process. Maria followed up with the VA twice and kept us updated. We would not have known this program existed without her."
San Antonio, TX · Verified purchase
VA HISA funded · Bruno Elite
Emergency Installations
"Mom fell on the stairs on a Wednesday. Hospital discharged her Friday with instructions that she cannot do stairs unassisted. We called All American Friday afternoon. Assessment was Saturday morning. Stairlift installed Monday. Four days from crisis to operational. The installer even showed my father how to fold the seat so it does not block the hallway."
Denver, CO · Verified purchase
Emergency install · 4-day turnaround
Outdoor Installations
"Outdoor stairlift on our front porch steps — 8 steps, straight run. The weather-sealed model works well in rain and we have had no issues through one winter so far. Only reason for 4 stars: the installation took 7 days instead of the quoted 5, because the weather-rated model had to ship from a different warehouse. Communication was good about the delay."
Portland, OR · Verified purchase
Outdoor · Weather-sealed
Heavy-Duty Installations
"My husband weighs 420 lbs. Most companies we called said they could not help or quoted $8,000+ for a straight staircase. All American assessed our stairs, recommended a bariatric model rated to 600 lbs, and installed it for $5,100. The seat is wider, the motor is heavier-duty, and the rail brackets are reinforced. Two months in, works perfectly."
Louisville, KY · Verified purchase
Bariatric · 600 lb capacity
Spanish-Language Service
"Luis habló con mi abuela en español durante toda la consulta. Ella no habla inglés y tenía miedo de que no entendería el proceso. Luis le explicó todo, desde la medición hasta la garantía. La cotización también llegó en español. Primera vez que una empresa de este tipo ofreció servicio completo en nuestro idioma."
Miami, FL · Verified purchase
Bilingual service · Full Spanish consultation
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Had Your Stairlift Assessed and Installed Through Us?
Email your review to reviews@allamericanstairlifts.com. Include your city and state, the brand/model installed, and your honest assessment of the process. We publish positive and critical reviews. Verified purchase status is confirmed against our installation records.
Frequently Asked Questions
"Verified purchase" means the reviewer's name and location match our installation records. We do not publish anonymous reviews or reviews from people we cannot confirm as actual customers.
No. We publish critical reviews alongside positive ones. The 4-star review about the outdoor installation delay on this page is an example. We only remove reviews that contain personal information about installers or other customers, or reviews we cannot verify as genuine.
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