Service Areas: Every State, Every County, Every City
How We Cover Every State Without 50 Offices
All American Stairlifts does not operate regional offices. We operate a vetted installer network. Licensed, insured contractors in every state who do stairlift installations as part of their accessibility or electrical contracting business. We coordinate the work — assessment, brand recommendation, scheduling, warranty — and they handle the installation.
This model means two things for you. First, you get a local installer who knows your area's building codes, not a traveling crew from three states away. Second, you get national coordination — one phone number, one point of contact, same process whether you live in Portland, Maine or Portland, Oregon. Luis Ramírez reviews every assessment personally, regardless of where the staircase is located.
Since 2005, we have coordinated over 15,000 installations across all 50 states. Our network includes independently licensed contractors in major metros, suburbs, and rural areas. If you have a staircase and an address, we can get an installer to your home.
Regional Coverage
Major Metro Areas
In the 50 largest metro areas, we maintain multiple installers to ensure same-week assessment availability. These markets account for roughly 60% of our installations and include dedicated service technicians for warranty and maintenance work.
Our strongest metro coverage:
1-3 business days: Atlanta, Boston, Charlotte, Chicago, Dallas-Fort Worth, Denver, Houston, Los Angeles, Miami, New York, Orlando, Philadelphia, Phoenix, San Antonio, San Diego, Seattle, Tampa, Washington D.C.
3-5 business days: Austin, Baltimore, Cincinnati, Cleveland, Columbus, Detroit, Indianapolis, Jacksonville, Kansas City, Las Vegas, Memphis, Milwaukee, Minneapolis, Nashville, Pittsburgh, Portland, Raleigh, Sacramento, San Francisco, St. Louis
5-7 business days: All other metro and suburban areas
7-10 business days: Rural areas, Alaska, Hawaii — longer scheduling window due to installer travel distance
Rural and Small-Town Coverage
We do not skip rural America. About 20% of our installations are in towns with populations under 25,000. The scheduling window is longer — typically 5-10 business days for the assessment — because the installer may need to travel from the nearest metro hub. But the installation quality is identical. Same credentials, same brands, same warranty, same post-install follow-up from Maria within 48 hours.
If you live in a rural area and are concerned about coverage, call us. Maria can check installer availability for your zip code in real time. In most cases, we have someone within a 60-mile radius. In the rare case we do not, we will tell you that directly rather than string you along.
How the Process Works, Regardless of Location
Step 1: You contact us. Maria confirms your address, stair type, and scheduling preferences.
Step 2: We assign the nearest qualified installer. You receive their name, license number, and photo before the visit.
Step 3: The installer conducts a free 45-minute in-home assessment — laser measurements, electrical check, rider evaluation.
Step 4: Luis reviews the assessment data and calls you with a brand/model recommendation and installed price.
Step 5: If you proceed, Maria schedules the installation and handles any funding paperwork.
Step 6: Installation day. The same installer (in most cases) does the work, trains you, and confirms operation.
Step 7: James manages your warranty, maintenance schedule, and any service needs from that point forward.
What We Require of Every Installer
Every contractor in our network meets the same credential standard, regardless of state. Luis Ramírez reviews credentials annually — no grandfather clauses, no exceptions for long tenure.
- Active state contractor license (type varies by state — general, electrical, or home improvement)
- Minimum $2M general liability insurance with All American Stairlifts named as additional insured
- Workers' compensation coverage (or documented sole proprietor exemption where legally applicable)
- Factory certification from at least one authorized manufacturer (Bruno, Handicare/Savaria, Stannah, or Harmar)
- Clean background check, renewed annually
- Completion of our installation protocol training, which includes homeowner communication standards
Installers who let any credential lapse are suspended from the network immediately. Not warned, suspended. Credential compliance is not negotiable when you are working in someone's home with their elderly parent present.
Service Area FAQ
Yes. Alaska and Hawaii installations require additional logistics coordination — equipment shipping takes longer and installer availability is more limited. Assessment scheduling typically takes 7-10 business days. But we have completed installations in both states and maintain active installer relationships there.
In rare cases — very remote areas — the nearest installer may be 90+ miles away. We will tell you that upfront, including any travel surcharge that applies. We do not pretend to have local coverage we do not actually have. If the logistics genuinely do not work for your location, we will say so and help you identify a local alternative if one exists.
In metro and suburban areas, the installer is local — typically within 30 miles of your home. In rural areas, they may travel from the nearest metro hub, usually within 60 miles. The installer who does your assessment is usually the same person who does the installation, so they already know your staircase.
Yes. James Turner coordinates service and warranty work through the same installer network. In metro areas, service response is typically 1-2 business days. In rural areas, 3-5 business days for non-emergency service. Emergency calls — stairlift non-functional, safety concern — get prioritized regardless of location.
Equipment pricing is the same nationwide. Installation labor rates vary slightly by region — cost of living differences affect what contractors charge. Very remote locations may include a travel surcharge if the installer drives more than 60 miles. Your written quote includes all costs — equipment, labor, travel if applicable — with no hidden fees.
Find Your City
We maintain dedicated pages for thousands of cities across the country with local installer availability, state-specific funding programs, and city-level service information. Search for your city or browse by state to see what is available in your area.
If your city does not have a dedicated page, that does not mean we cannot serve you. It means we have not built the page yet. Call Maria at maria@allamericanstairlifts.com and she will check installer coverage for your zip code in real time.
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