Your Free Stairlift Assessment: 45 Minutes, Zero Obligation, Written Quote in Hand
A licensed installer from our network comes to your home, measures your staircase, checks the electrical, discusses funding options, and hands you a written quote before they leave. No deposit. No follow-up pressure. The price holds for 30 days.
Before the Visit: You Call, We Handle the Rest
When you request an assessment, we match you with a vetted installer in your area — someone who carries $2M liability insurance, holds an active state contractor license, and has manufacturer certification on the brands we carry. This is not a sales rep with a clipboard. It is the same person who will bolt the rail to your stairs if you move forward.
We schedule at your convenience, including Saturdays. Most assessments are booked within 3-5 days of your call. For urgent situations — hospital discharge, a recent fall, rapid mobility decline — we can often get someone out within 48 hours.
How to prepare (it takes 5 minutes)
- Clear the staircase — move shoes, laundry baskets, or anything stored on the treads so the installer can access every step.
- Have the primary rider present — their height, weight, and mobility directly determine which model fits. If the rider is hospitalized, we can measure first and finalize the recommendation by phone.
- Gather insurance info if you have it — Medicare Advantage, Medicaid, VA benefits, or long-term care policy details. Optional, but helps us check funding eligibility on the spot.
No credit card. No commitment. Takes 2 minutes.
During the Visit: What Happens in 45 Minutes
The assessment follows a fixed sequence. Every installer in our network runs it the same way, so you get consistent results regardless of your location.
Staircase measurement (15 min)
The installer measures total run length with a laser distance tool, checks individual tread depth and riser height at multiple points, records staircase width at the narrowest spot, and documents top and bottom landing clearance including any door swings. For curved staircases, they run a calibrated photo survey that the rail manufacturer uses to model the curve geometry — this adds 15-20 minutes.
Electrical check (5 min)
Distance from the rail parking point to the nearest grounded outlet. Whether the outlet is properly grounded and on a dedicated circuit. If electrical work is needed, it goes on the quote as a separate line item — no surprises on install day.
Rider and weight assessment (10 min)
The installer talks with the primary rider about weight, height, mobility limitations (knee replacement, hip issues, limited grip), and how often they use the stairs. A 160-pound rider with full mobility and a 320-pound rider with a recent knee replacement both get a stairlift — they do not get the same stairlift. This conversation determines the exact model, seat type, and weight capacity.
Funding options review (10 min)
Medicare Advantage plans that cover home modifications. Medicaid HCBS waivers ($7,500-$10,000 lifetime cap in most states). VA HISA grants (up to $8,150 for service-connected disabilities). IRS medical deduction under Publication 502. State and county grant programs. The installer walks through every path that might reduce your out-of-pocket cost. We help with paperwork at no charge.
Written quote (5 min)
Before the installer leaves, you receive a written document: model number, seat type, rail type and length, weight capacity, electrical work if needed, total installed price (one number, no hidden fees), manufacturer warranty terms, labor warranty, and estimated install date. The quote is valid for 30 calendar days. No deposit required to hold it.
After the Visit: Compare, Decide, Call When Ready
The installer leaves. Nobody calls you ten times. Here is what we recommend — and it is the same advice we would give a family member:
- Get a second quote. Call one other installer and compare both quotes side by side: same model? Same capacity? Same rail type? Same warranty? Same total installed price? If our number is higher for identical specs, go with the lower one.
- Check funding eligibility. If the installer identified a Medicaid waiver, VA HISA grant, or Medicare Advantage benefit, start the application. Some programs take 30-90 days. We file the paperwork for you if you want.
- Talk to the rider privately. Some riders resist the stairlift because it feels like giving up independence. Others are relieved but do not want to show it. Give them space.
- Call with questions. The installer's direct number is on the quote. No question obligates you to buy.
If you sign on day 3, great. If you sign on day 29, great. If you decide a stairlift is not the right answer right now, also fine — we would rather you make the right decision than the fast one.
After you say yes: what happens next
- Straight rail: installed within 3-7 days of signing, often sooner for urgent cases.
- Curved rail: 1-2 weeks for custom fabrication at the factory, then a 1-day on-site install.
- The same person who measured your stairs does the installation.
What We Guarantee About Every Assessment
The assessment is free. The quote requires no money. If you decide not to proceed, you owe nothing.
Your quoted price is locked for 30 calendar days. No "today only" discounts. No expiring offers.
We follow up once within 3 business days to answer remaining questions. After that, we wait to hear from you.
Things we never do during an assessment
- Pressure you to sign same-day
- Charge a "site evaluation fee" or credit card hold
- Send a sales rep instead of an actual installer
- Upsell features the rider does not need
- Quote a price that changes on install day
- Call you repeatedly after the visit
45 minutes. Written quote. Zero obligation.
Common questions
How long does the assessment take?
Who comes to my house — a salesperson or an installer?
Does the primary rider need to be home?
Is there any cost or obligation?
How quickly can you install after I approve the quote?
I already got a quote from another company. Should I still schedule?
Your free home assessment is one phone call away
No deposit. No obligation. No high-pressure sales. A certified installer visits your home, measures once, and gives you a written quote that's honored for 30 days. It takes about 45 minutes. More than 15,000+ homeowners have said yes over the last 15 years.
- Licensed in all 50 states
- $2M liability insured
- BBB A+ since 2012
- 15+ years in business